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Contact center agent
Renewal by Andersen Cottage Grove, MN
$49k-64k (estimate)
Full Time 1 Week Ago
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Renewal by Andersen is Hiring a Contact center agent Near Cottage Grove, MN

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY :

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product.

As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences.

We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.

We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability.

If you want to be a Difference Maker, Renewal by Andersen is the place for you.

POSITION SUMMARY :

The Bilingual Talent Acquisition Agent (TA Agent) will focus on delivering best in class talent pipeline for Renewal by Andersen and meeting or exceeding standards for phone screen and show rates.

PRIMARY RESPONSIBILITIES :

  • The TA Agent will collaborate with field managers to support their hiring needs.
  • The TA Agent is expected to leverage best practice recruiting methodologies and incorporate diversity in the candidate search.
  • Ensure an understanding of job duties, responsibilities, and business requirements for each role.
  • Conduct a high volume of phone screens to reach at least 65% to 75% of our interested candidates.
  • Schedule interviews for management with a high goal of 75% to 85% show rate.
  • Reach out to candidates using our specified methods, timing and reporting.
  • Manage the candidate experience through the Applicant Tracking System and Call Center technology.
  • Support a level of outbound calling activities when needed, using the calling features in Enabled Plus. This also involves following the prescribed process for resulting leads and setting future callbacks.
  • Source and scout potential talent using key-word searches, social networking, and research tools.
  • Organize post-interview debrief / feedback with interview teams and candidates.
  • Maintain accurate and well-ordered documentation on all candidates, searches, hiring manager's interactions, and other recruiting activities.
  • Working hours will be 9am-530pm or 10AM-630pm.
  • Other duties as assigned by supervisor.

QUALIFICATIONS AND SKILLS :

MUST HAVE QUALIFICATIONS :

  • High School Diploma or equivalent
  • A strong value system, excellent judgment, unquestioned integrity
  • Flexible and resilient to adapt to multiple demands, shifting priorities and changing business condition.
  • Ability to control conversations in a professional, friendly manner.
  • Desire to work in a fast-paced, collaborate environment and effectively drive team results.
  • Self-motivated with very strong verbal and written communication skills.
  • Strong computer skills including Microsoft office and Applicant Tracking Systems

CULTURE AND BENEFITS :

Be Orange. Be You is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible.

This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to :

  • Medical / Dental / Vision / Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • Professional development and tuition reimbursement opportunities
  • Charity contributions
  • Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City : Oak Park Heights, MN

Last updated : 2024-05-16

Job Summary

JOB TYPE

Full Time

SALARY

$49k-64k (estimate)

POST DATE

05/11/2024

EXPIRATION DATE

07/17/2024

WEBSITE

renewalbyandersen.com

HEADQUARTERS

Cottage Grove, MN

SIZE

1,000 - 3,000

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The following is the career advancement route for Contact center agent positions, which can be used as a reference in future career path planning. As a Contact center agent, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center agent. You can explore the career advancement for a Contact center agent below and select your interested title to get hiring information.

If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Contact Center Agent job description and responsibilities

Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.

01/19/2022: Sioux City, IA

Agents are responsible for making outbound calls to set appointments and gather survey data.

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From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.

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Take care of customer's concerns and empathize with what the customer could be experiencing.

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Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Contact Center Agent jobs

Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.

02/27/2022: Bergenfield, NJ

To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.

02/25/2022: Saginaw, MI

Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.

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Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.

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Consistently attend to trainings, listen carefully to quality and coaching.

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Step 3: View the best colleges and universities for Contact Center Agent.

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